Frequently Asked Questions

Home care is defined as an integrated “array of services, provided in the home and community setting, that encompass health promotion and teaching, curative intervention, end of life care, rehabilitation, support and maintenance, social adaptation and integration, and support for the family caregiver,” by the Canadian Home Care Association.

Home care allows for individuals to receive quality care from the comfort of their home. It is ideal for anyone looking for flexibility in care. It allows you to determine what type of care you would like to receive and when, leaving you in control. Additionally, home care can be provided in a long-term care home or a retirement residence. It is a service that is tailored to meet the very personal needs of each individual.

Home care is for anyone who feels that they require some assistance or additional supports in order to live well. It is a service that, depending on one’s needs, could alleviate the stress of performing activities of daily living such as getting dressed in the morning and/or vacuuming, offer companionship and provide opportunities for meaningful engagement, or to give caregivers a few hours off to do something for themselves. 

Your needs are determined during the free initial consultation. At which time, you would have the opportunity to provide further information and ask any additional questions to help guide us in finding the best solution for your unique needs.

We require that each of our team members perform a vulnerable sector criminal record check, and we also check their work history and references provided. Our screening process is very thorough to ensure that our care providers have the experience and qualifications to join our team and be appropriately matched to offer the necessary services.

Yes, each of our team members are insured through our organization. Our insurance coverage also includes personal liability coverage.

In the event of an accident or injury while working in a client’s home, our team members are covered by workplace insurance. Clients are not expected to cover any injury-related expenses.

Our services are paid directly by our clients, as they are not publicly- or government-funded. However, many clients may be eligible for coverage through private insurance, workplace benefits, and/or various programs. We would be willing to assist in finding sustainable solutions for accessing our services.  For funding options, check out "Our Services."

 No, we work in collaboration with the government-funded home care service providers. Our services can be supplemental to programs offered by the government. 

Our services are currently being offered to those living within the Cochrane District, specifically, Matheson, Iroquois Falls, Cochrane, Timmins, and surrounding areas.  Most of our clients receive care in their own home; however, we can provide additional care to clients in long-term care homes or assisted living facilities, retirement residences, hospitals, and at adult day programs.